Frequently Asked Questions

Yes, you can choose a delivery date that best fits your schedule. If you wish to delay delivery, please contact us before placing your order and indicate your preferred delivery date in the checkout page's notes section.

You can email your request. If the package hasn't shipped yet, we can update the address. Once it's been dispatched, we won't be able to make changes to the delivery address.

We'll ship your order within 48 hours of placement. Once dispatched, you'll get a tracking number via email. Most shipments go through FedEx with 2-7 business day delivery windows.

Patio Kingdom has a 30-day return policy. Please visit our Return Policy page for more details.

We will ship your order within 48 hours of receiving it. When we ship your order, we will send you an email notification that includes the tracking numbers for all packages (these emails may end up in your spam/junk folder). You can also view your order information on our website. First, you need to register or log in using the email provided during checkout. In the "My Account" section, click on the relevant order, and you'll find the tracking number for each package in the order details.

Yes. You can cancel, or reschedule your order before shipment by emailing us at service@patiokingdom.com

Yes, veterans are eligible for an 8% discount. To receive this discount, please contact our customer service team and provide valid proof of your military service. Once verified, we will send you a unique discount code for your use.

When you make a payment on the checkout page, you only need to fill in the promo code to get the corresponding discount.
Tips:Only one discount code can be used for one order.

Paypal, Visa, Mastercard, American Express, JCB, Discover, Apple Pay, Google Pay, Shop Pay

We also offer installment payment options, and you can use Shop Pay Installment to make the payment.

When you receive your item, please inspect it carefully. If the package appears damaged, follow these steps immediately:

1. Take a clear photo of the damage.

2. Email us at service@patiokingdom.com with the photos attached.

3. We will contact you with further instructions.

4. Retain the boxes and packaging materials, as disposal may void your claim with the shipping company.

Yes, you can purchase additional accessories for your product. For more information on available options for your specific item, please visit our website or contact our customer service team.

Our products have different warranty periods. Please contact customer service for more information, or check our warranty page.