Shipping Policy

All items qualify for free shipping under normal circumstances (within the contiguous United States). You will receive your purchase with no additional shipping charges — there are no hidden fees or handling costs. The price displayed in your shopping cart reflects your final total.

Shipping Destinations

Free Shipping Areas:
- Contiguous United States (50 states)
Excluded Regions:
- Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Order Processing

Processing Time:
- Orders placed Monday-Friday (GMT-7:00) are processed within 2 business days (excluding weekends/holidays).
Shipment Notification:
- You will receive an email with tracking details once your order ships.

Shipping Methods & Costs

Standard Shipping (Free)

Carriers: FedEx, UPS
Delivery Time: 2-7 business days
Cost: FREE for all orders within the contiguous U.S.
Shipping Warehouse Address: 600 Fairway Lane Old Bridge NJ 08857

Special Cases with Fees

Return/Exchange Shipping:
- Customers are responsible for return shipping costs unless the item is defective/damaged.
Non-Contiguous U.S. Requests:
- Contact us at service@patiokingdom.com for a custom shipping quote.

Address Changes & Cancellations

Address Updates:
- Must be requested within 24 hours of order placement. Email service@patiokingdom.com
Order Cancellations:
- Cancel anytime before shipment via email.

Damaged/Missing Packages

Immediate Action Required:
- FedEx/UPS Deliveries: Refuse the package and notify us within 48 hours.
Resolution: We will send replacements or issue refunds upon verification.

Contact Us

Email: service@patiokingdom.com
Mailing Address:
Brand Name: Patio Kingdom
Address: 585 N MOUNTAIN AVE 104 UPLAND, CA 91786