Terms of Service

Welcome to Patio Kingdom ("we," "us," or "our"). These Terms govern your access to and use of our Shopify-powered website patiokingdom.com (the "Site") and any purchases made through the Site. By using the Site, you agree to these Terms and our Privacy Policy.

1. Acceptance & Eligibility

1.1 You must be at least 13 years old (or the age of majority in your jurisdiction) to use the Site.
1.2 By placing an order, you confirm that all provided information is accurate and complete.

2. Orders & Contract Formation

2.1 Order Acceptance:

Orders are subject to product availability and our approval. We reserve the right to cancel orders due to pricing errors, fraud, or policy violations.
A binding contract is formed when we send an order confirmation email and process payment.

2.2 Pricing & Taxes:

Prices are listed in USD. Currency conversion fees are your responsibility.
Sales tax will be added as required by U.S. state laws.

2.3 Payment Processing:

Payments are securely processed via Shopify Payments or PayPal. We do not store credit card numbers.
Disputed payments may result in order suspension. Contact your payment provider directly.

3. Shipping & Returns

3.1 Shipping:

Orders ship within 7 business days via USPS, FedEx, or other carriers. Delivery timelines are estimates.
Order Tracking: Access detailed shipment information by logging into your account. Unauthorized access to order status pages is restricted to protect privacy.

3.2 Returns & Refunds:

30-Day Return Policy: Unopened/unused items may be returned within 30 days. Customized products are final sale.
Return shipping costs are your responsibility. Refunds are processed within 5 business days.

4. User Responsibilities

4.1 Account Security:

You are responsible for maintaining account credentials. Notify us immediately of unauthorized use.

4.2 Prohibited Conduct:

Do not engage in fraud, bulk ordering, data scraping, or reverse-engineering our systems.

5. Intellectual Property

5.1 All Site content (logos, text, images) is owned by us or licensed from third parties.
5.2 You may not reproduce, modify, or resell our content without written permission.

6. Data Privacy & Security

6.1 Data Collection:

We collect Device Information (e.g., IP address, cookies) and Order Information (e.g., billing address) as defined in our Privacy Policy.
Shopify’s automated privacy tools generate and update policies to comply with global regulations.

6.2 GDPR Compliance (EU Users):

Legal bases for processing include contractual necessity, consent, and legitimate interests.
Exercise your rights (access, erasure, portability) by contacting us at service@patiokingdom.com.

6.3 CCPA Compliance (California Users):

Request disclosure of data categories or opt out of data sales via service@patiokingdom.com.

7. Disclaimers & Liability

7.1 Warranties:

Products are provided "AS IS." We disclaim all implied warranties, including merchantability.

7.2 Liability Limitations:

We are not liable for indirect, incidental, or consequential damages (e.g., lost profits).

8. Dispute Resolution

8.1 U.S. Users:

Disputes resolved through binding arbitration in Your State, USA under AAA rules. Class actions are waived.

8.2 EU Users:

You may bring disputes to your local EU court.

9. Governing Law

These Terms are governed by the laws of Your State, USA. EU consumers retain local legal rights.

10. Policy Updates

We may update these Terms. Continued use constitutes acceptance. Material changes (e.g., arbitration clauses) will be notified via email.

11. Contact Us

Email: service@patiokingdom.com
Mailing Address:
Brand Name: Patio Kingdom
Address: 585 N MOUNTAIN AVE 104 UPLAND, CA 91786